Success also depends on what happens after go-live.
Design workflows, address exceptions and transfer skills so teams can work independently.
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This comment from Franck SEWA highlights a simple priority: users need to understand and use the solution. We reproduce his comment here, without reproducing the accompanying third-party video or content.
Test everyday situations
A business workflow goes beyond the ideal case. People also need to correct an entry, go back, understand a rejection, track an approval and retrieve supporting documents. These situations belong in acceptance testing with the teams.
Prepare for autonomy
We suggest defining roles, onboarding material and checkpoints before go-live. A useful question is: which decisions should your teams be able to make independently once the project has been delivered?
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